Policies & Information
BOOKING
How To Book
All bookings must be made through our website:
www.olivapottery.com
Tickets And Event Reservations
Once purchased, all event tickets and private bookings are non-refundable.
Why do we charge a booking fee?
Our painter/booking fee secures your place and ensures everything is ready for you. It covers:
• Your paints and equipment
• Glazing and kiln firing
• Studio administration
• Event location costs (for workshops and special events)
COLLECTION
Collection Timeframe & Info
Post-event, all painted pieces can be collected within 2-3 weeks after your event date.
We will always strive to complete your items as swiftly as possible. Each piece is carefully examined and glazed solely by me. I genuinely value your understanding and patience.
How To Know When Where To Collect?
A collection notification will be sent to the email address you provided during checkout on our website. If this email doesn't appear, kindly check your spam folder and the email you used.
Problem With Collection?
If you have any issues with your collection location or date, please get in touch with us. We'll always do our best to accommodate your needs.
UNCOLLECTED POTTERY
Uncollected Pottery Policy
We will keep your pottery available for collection for 2 months from your scheduled collection date. If your pottery is not collected within this timeframe, it will be disposed of and no refund will be given.
If you experience any issues that may prevent you from collecting your pottery within the 2-month period, we kindly ask that you contact us as soon as possible to make alternative arrangements.
FIRING DISCLAIMER
Issues with Firing Process
Once your painted pottery is complete, it goes through the kiln firing process. This involves heating the piece to very high temperatures so the glaze can fuse and your design becomes vibrant and permanent.
During this stage, it sometimes can cause items to crack, blister, or break. Sadly, this is out of our control.
We always handle your work with the greatest care, but on rare occasions these issues may occur. We truly appreciate your understanding if this happens.
Firing issue policy
As the firing process is out of our control, pottery can occasionally crack or break during this stage. If this happens to your piece, we will offer you a 50% refund along with one free ticket to a future event as a