Privacy Policy

Last Updated: 03/09/25

OLIVA Pottery (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018,

1. Information We Collect

We may collect and process the following personal data:

a. Information You Provide

  • Booking details – name, contact number, email address, and session preferences.
  • Payment information – securely processed by third-party providers.
  • Club memberships – information related to participation in recurring clubs or events.
  • Correspondence – messages, enquiries, or feedback submitted through the website or by email.
  • Marketing preferences – your consent to receive newsletters or promotional emails.

b. Information We Collect Automatically

  • IP address and device/browser type.
  • Pages visited, time spent on the website, and referring websites.
  • Cookies and similar technologies (see Section 6).


2. How We Use Your Information

We use your personal data for the following purposes:

  • To confirm, manage, and deliver your bookings or club sessions.
  • To process payments securely via trusted third-party platforms.
  • To contact you regarding changes, cancellations, or updates to your session.
  • To send promotional or marketing communications (if you’ve opted in).
  • To comply with legal obligations or respond to lawful requests.


3. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases to process your data:

  • Consent – for email marketing and certain cookies.
  • Contract – to fulfil our obligations when you book a service.
  • Legal obligation – where required to comply with UK law.
  • Legitimate interests – for improving services, fraud prevention, and responding to enquiries.


4. Sharing Your Data

We will not sell or rent your personal information. However, we may share your data with:

  • Payment processors (e.g., Stripe, Square, or similar platforms).
  • IT and booking software providers helping us run our business.
  • Professional advisors such as accountants or legal services.
  • Regulators or authorities, if legally required.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.


5. Data Retention and Storage

We will retain your personal data only for as long as necessary to:

  • Provide services to you.
  • Meet legal, tax, or accounting requirements.
  • Maintain booking or attendance history (if applicable).

Your data is stored securely, including on third-party platforms such as Shopify, which we use for online bookings and payments. By using our Services and submitting your information, you explicitly consent to your personal data being transferred, stored, and processed outside the UK, including in countries which may have different data protection laws.

We ensure that all transfers comply with UK GDPR requirements, and that appropriate safeguards are in place to protect your information.

After the retention period, your data will be securely deleted or anonymised.


6. Cookies

We use cookies to ensure a smooth experience on our website. These include:

  • Necessary cookies – essential for website functionality.
  • Analytics cookies – help us understand how visitors use our site.
  • Marketing cookies – used only with your consent.

You can manage or disable cookies in your browser settings.


7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including:

  • Right to access – request a copy of the data we hold.
  • Right to rectification – request corrections to inaccurate data.
  • Right to erasure – request deletion of your data (where applicable).
  • Right to restrict processing – limit how we use your data.
  • Right to data portability – receive your data in a structured format.
  • Right to object – to processing for direct marketing or legitimate interests.
  • Right to withdraw consent – at any time, if processing is based on consent.

To exercise any of these rights, please email us at: contact@olivapottery.com


8. Data Security

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, misuse, or alteration. However, no system can be 100% secure, and we encourage you to use caution when sharing personal information online.


9. Children’s Privacy

Our services may involve participation by children under the age of 16, typically with parental or guardian consent. We are committed to protecting the privacy of children and complying with UK data protection laws concerning minors.

  • If you are under 16, please ensure you have permission from a parent or guardian before providing us with any personal information.
  • We collect only the minimum necessary personal data to facilitate participation in pottery painting sessions, clubs, or related activities.
  • We do not knowingly collect more information than necessary or share children’s data without explicit consent from a parent or guardian.
  • Parents or guardians have the right to access, review, and request deletion or correction of their child’s personal data by contacting us directly.

If you believe we have collected personal data from a child under 16 without proper consent, please contact us immediately at contact@olivapottery.com  so we can take appropriate action.


10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately before providing any data.


11. Changes to This Policy

We may update this Privacy Policy occasionally. Any significant changes will be posted on this page and, where appropriate, notified to you by email.


12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

OLIVA Pottery
Company Number: 16334084
Email: contact@olivapottery.com
Website: www.olivapottery.com

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk